At Astra Street Furniture, many of our customers ask about customisation options to ensure our furniture fits their unique spaces and requirements. We’re proud to offer a flexible customisation service for our standard product range, allowing you to tailor designs to your specific needs. Here, we’ll answer your most common questions about how our customisation process works and what you can expect.

Does Customisation Apply to All Astra Street Furniture?

Yes, customisation is available across our entire standard product range. However, it is important to note that we do not build completely new or bespoke furniture pieces. Instead, we adapt our existing designs to meet your specific needs.

What Elements Can Be Customised?

We specialise in customising:

• Colours: Choose from a wide range of powder-coating options to match your brand or environment.
• Dimensions: Adjust the size of our products to better suit your space.
• Laser Cut Designs
• Graphics/Logos

Do Customised Products Come with the Same Warranty?

Absolutely! If the customisations are carried out by Astra Street Furniture, your product is covered by our standard 2-year warranty.

What Is the Lead Time for Customisation? 

Customisation typically takes 2-4 weeks, depending on the level of modification required.

What Is the Process for Customisation?

1. Initial Discussion: Speak with one of our customer care consultants to discuss your needs. This can be done via phone or via email ([email protected]).
2. Pre-Order Proofing: For most customisations, we can provide a 3D render of the design prior to placing an order.
3. Order Confirmation: Once your order is placed, a final design proof will be sent to you for approval. You will need to:
   1. Review and sign off on the proof.
   2. Provide either a full payment or a deposit.
4. Production: Once approved, the customisation process begins.

What Is the Cost of Customisation? 

The cost depends on the complexity of the customisation. Each job is quoted individually to ensure accurate pricing.  

What Happens If the Customer Changes Their Mind?

Custom design proofs are provided to help visualise your intentions. If the design proof looks different to your expectations, then it can be updated to accommodate the changes required.

Once the design proof is signed off and the deposit is made, changes to the customisation cannot be accommodated.

Can Customised Products Be Returned?

Customised products are non-returnable, as they are tailored specifically to your requirements.

What Information Does the Customer Need to Provide?

To help us deliver the perfect customised product, please provide any relevant information you have, such as:

• Sketches
• Photos
• Hi-res graphic files
• Branding guidelines

If you don’t have these on hand, don’t worry! Our customer care consultants are experienced and can work with you to achieve your desired outcome.

Key Points to Remember

• We only customise our standard designs; we do not create entirely new furniture from scratch.
• All customised products maintain the same quality and warranty as our standard products.
• Once approved for production, customisations cannot be changed, and customised products cannot be returned.

Ready to discuss your customisation needs? Contact our friendly customer care team today to get started! Phone 1300 889 821. Email [email protected]